Refund policy

We strive to provide our customers with a seamless shopping experience. For our customers, please note that returns and refunds are subject to the following terms:

Return Eligibility and Process

1. Return Period and Conditions
   Returns are accepted within 30 days of the delivery date. Items must be in their original condition, unused, and with all original packaging and accessories. We reserve the right to deny a return if the product is not in its original condition.

2. Return Shipping Costs
   Customers are responsible for all shipping costs associated with returning the item(s) to us. Please ensure that returns are shipped to the address provided in your return authorization confirmation.

3. Return Authorization
   All returns must be authorized. To initiate a return, please contact our customer service team at info@wolkentraum.de, and you will receive instructions and the return address. Unauthorized returns may not be accepted.

Refund Policy

Refunds for returned items are issued in the form of a store credit only. This store credit is provided as a personalized voucher, which has no expiration date and can be applied toward future purchases in our online store. Store credits are non-transferable and cannot be exchanged for cash.

General Instructions

1. Condition of Returned Items
   We kindly ask that you handle all items with care. Please avoid damaging or soiling items to ensure a smooth return process. Returned items should be securely packed to avoid damage during transportation.

2. Store Credit Details
   Once your return is received and inspected, we will email you a store credit code for the full purchase price of the item(s). This code does not expire and can be used at any time for future purchases.

For any further questions or to start a return, please reach out to us at info@wolkentraum.de. We’re here to assist you.